Virgin Games is part of Virgin.com Ltd, because it’s a Virgin company you can expect to see familiar branding. As well as offering a range of games with cash prizes, Virgin also offer the chance to win a whole range of Virgin products and services such as holidays and Spa breaks.

The 90 and 75-ball bingo software is developed and maintained by Parlay Entertainment Ltd, a leading online gaming software company. This software provider ensures that every game is absolutely random, using one of the most sophisticated random number generators (RNGs) in the world.

Other games on the Virgin Bingo site are developed by a company called St Minver. The company is licensed in Gibraltar and is strictly regulated by the laws of the data protection laws of the European Union. St Minver also develop games for a variety of companies including, Yahoo, Woolworths and Teletext.

Virgin Bingo offers both email support service and a Live Help service. The Live Help service operates by placing you in a queue for live text help with a customer support advisor. Once you have clicked on the ‘Live Help’ tab, a new window opens. The window holds details how of long you have been waiting and how long the average wait time is (all given in seconds). It also states how many people are in front of you in the queue. There is a text box in the window where you can type your message to be dealt with once connected to an advisor. This is a fantastic feature of the site, as you feel as if you are being treated as a real, valued person – this is sometimes lacking in impersonal email exchanges with support staff.

The Help section of the site is incredibly detailed, incorporating many FAQs, contact information and system requirements to play the games.

Virgin Bingo makes new players feel welcome by offering a first time deposit bonus, which matches the amount you have paid in up to a maximum of £125. This bonus is placed in your account as soon as you make your first deposit. Virgin Bingo doesn’t stop there; they also give you 50% second deposit bonuses up to a value of £65 – please visit Virginbingo.com for more information.

Bingo bonuses won in the chat rooms can only be used to buy bingo tickets and cannot be withdrawn. If a player chooses to withdraw all or part of a bonus money deposit, they will forfeit the bonus. However, if you win money as a result of playing with bonuses, it is treated as cash and can be transferred or withdrawn after the wagering requirements are met.

Virgin Bingo requires you to purchase ten times the amount of the bonus before you can withdraw winnings made using it. You are also required to make a deposit of at least £10 before any withdrawal can be made.

Virgin Bingo also offers loyalty points for regular players; these can then be used to purchase bingo tickets.

Each Virgin Bingo player can only have one active account, this is designed to increase security and limit anyone scamming Virgin Bingo for bonuses and first time promotions etc. Note: If duplicate accounts are registered, all winnings will become void.

Virgin Bingo uses a Thawte 128-bit Security Certificate, one of the leading internet security certificates available on the market as stated in the website’s Help pages. This means that your personal data, purchases and games played are safe and secure.

Virgin Bingo states that they will never share your personal information with a third party without gaining prior permission. Virgin Bingo is very transparent regarding their terms and conditions and company information.

Depositing funds into your account is quick and easy using a credit/debit card in your own name. VISA and MasterCard credit cards are accepted along with Switch, Solo, Visa Delta, and JCB debit cards. Payouts are made immediately but must be a minimum of £10 or more, except in the case when you are closing an account.

Virgin Bingo has many community features. It has various chat rooms, where you can talk to the ‘Games masters’, friends and other players. The chat rooms are easy to join, simply choose which one you want to be in and click on ‘Join a room’. A new conversation window is then opened. The window allows you to mute people that you don’t want to talk to if you are not interested in what they are saying; this is easily reversible if you change your mind.

‘Chat Masters’ (CMs) are always in the rooms ready to help in any way they can, as well as monitoring everything that takes place. CMs always have a # (hash) symbol next to their name so you can recognize them.

There are rules for the chat rooms; these are in place to protect both you and other users, enabling the rooms to stay friendly and safe. These rules can be found in the Games section of the website.

As part of the community features on the site, there are also Chat Games which run in the chat rooms. You are able to get bonus money here for buying cards and being an ‘active’ player. Virgin Bingo defines active as being a regular ‘chatter’ and having deposited money in the last thirty days. In order to qualify for the bonus money you need to be playing bingo in the same stream as the chat game. The money is given at the discretion of the Chat Masters, according to the Virgin Bingo guidelines – you cannot withdraw or transfer the bonus money – only use it for the chat game it has been given for.

Virgin Bingo ask you to let the CM’s know when you are going to be away from your keyboard - so that bingo bonuses are not wasted, most of the chat games require players to respond to the CM – they will not hold a Bingo Bonus for you if you do not respond when prompted. Virgin Bingo also asks players to let the CM know if you have been awarded a bingo bonus, but were not in the game, this is to make the bonuses fair for all players.

The Games section also details the rules and tips for how to play for all the games on the site – another excellent feature. There are detailed instructions about all games featured; this section is very clear and understandable, especially if you are a newcomer to online bingo!

Virgin Bingo is very fair and player centered and the interface is very easy and pleasurable to use.

Navigation is simple and effective, with everything being where you would expect it to be Virgin Bingo have tried hard to be player centered, offering excellent promotions for first time and established players. Transparency of information is a central theme and to this end you feel at ease with the services provided by Virginbingo.com.